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Return Policy

Tap on the category links below for the associated return window and exceptions (if any) for returns.


Used Books 10 Days, Refund

Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on myphamlilywhite.com.

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Refunds will be issued only if it is determined that the item was not damaged while in your possession, or is not different from what was shipped to you.


Musical Instruments 10 Days Returnable

Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on myphamlilywhite.com.

Wind instruments and items marked as non-returnable on detail page are not eligible for return.


Video Games (Accessories and Games) 10 Days Returnable

You can ask for a replacement or refund if you receive a damaged, defective or incorrect product.


Mobiles (new and certified refurbished) 10 Days Replacement This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. For device-related issues in Apple iPhones, please contact Apple Customer Service. For Android smartphones, our Returns Centre will prompt you to download the Blancco app to diagnose issues with a defective smartphone. We"ll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician"s evaluation report, we will provide resolution. Please keep the item in its original condition, with original accessories like chargers, headsets etc., brand outer box, MRP tags attached, user manual in manufacturer packaging to avoid pickup cancellation.
Mobile Accessories 10 Days Returnable

This item is eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Note: Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

Power Banks: 10 Days; Replacement only

Screen guards, screen protectors and tempered glasses are non-returnable.


Used Mobiles, Tablets 10 Days Refund

Refunds applicable only if it has been determined that the item was not damaged while in your possession, or is not different from what was shipped to you.


Mobiles and Tablets with Inspect & Buy label 2 Days Refund

Refunds will be issued only if it is determined that the item was not damaged while in your possession, or is not different from what was shipped to you.


Tablets (new and certified refurbished) 7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged or different item delivered to you. In case of defective, product quality related issues for brands listed below, customer will be required to approach the brands’ customer service center and seek resolution. If the product is confirmed as defective by the brand then customer needs to get letter/email confirming the same and submit to myphamlilywhite.com customer service to seek replacement. Replacement for defective products, products with quality issues cannot be provided if the brand has not confirmed the same through a letter/email. Brands -HP, Lenovo, AMD, Intel, Seagate, Crucial

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. Before returning a Tablet, the device should be formatted and screen lock should be disabled.

For few products, we may schedule a technician visit to your location. On the basis of the technician"s evaluation report, we will provide resolution.


Laptops 7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, we may schedule a technician visit to your location. On the basis of the technician"s evaluation report, we will provide resolution.


Used Laptops 10 Days Refund

Refunds will be issued only if it is determined that the item was not damaged while in your possession, or is not different from what was shipped to you.


Software 10 Days Returnable

Software products that are labeled as not returnable on the product detail pages are not eligible for returns.

For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly.


Printers 7 Days Replacement

This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

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For few products, we may schedule a technician visit to your location. On the basis of the technician"s evaluation report, we will provide resolution.


Desktops, Monitors, Pen drives, Hard drives, Memory cards, Computer accessories, Graphic cards, CPU, Power supplies, Motherboards, Cooling devices, TV cards & Computing Components 7 Days Replacement This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.For few products, we may schedule a technician visit to your location. On the basis of the technician"s evaluation report, we will provide resolution.

All PC components, listed as Components under "Computers & Accessories" that are labeled as not returnable on the product detail page are not eligible for returns.


Digital Cameras, camera lenses, Headsets, Speakers, Projectors, Home Entertainment (new and certified refurbished) 10 Days Replacement

Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on myphamlilywhite.com.

Return the camera in the original condition with brand box and all the accessories Product like camera bag etc. to avoid pickup cancellation. We will not process a replacement if the pickup is cancelled owing to missing/damaged contents.

Return the speakers in the original condition in brand box to avoid pickup cancellation. We will not process a replacement if the pickup is cancelled owing to missing/ damaged box.


Headsets 10 Days, Replacement Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on myphamlilywhite.com.
Speakers (new and certified refurbished) 10 Days Returnable

Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on myphamlilywhite.com.


Home Entertainment 10 Days Replacement

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Note: Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

For TV, we may schedule a technician visit to your location and resolution will be provided based on the technician"s evaluation report.


Furniture 10 days Replacement only

This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. .

Please keep the item in its original condition, original packaging, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

If you report an issue with your Furniture,we may schedule a technician visit to your location. On the basis of the technician"s evaluation report, we will provide resolution.


Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave 10 Days Replacement

Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on myphamlilywhite.com.

In certain cases, if you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician visit to your location. On the basis of the technician"s evaluation report, we"ll provide a resolution.


Home and Kitchen 10 Days Returnable This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Pet Food, Pet Shampoos and Conditioners, Pest Control and Pet Grooming Aids Non-Returnable This item is non-returnable due to hygiene and personal care/consumable nature of the product.However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Pet Habitats and Supplies, Apparel and Leashes, Training and Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights 10 Days Returnable This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby 10 Days Returnable This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Toys 7 Days Returnable Toys (All other than Vehicle and Outdoor category)

All the toys item other than Vehicle and Outdoor Category are eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Toys (Vehicle and Outdoor Category)

Vehicle and Outdoor category toys are eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you

Note: Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.


Sports, Fitness and Outdoors 10 Days Returnable This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Beauty Not Returnable This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances 7 Days Replacement Only This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Health and Personal Care Not Returnable This item is non-returnable due to it being a Health or Personal Care product. However, in the unlikely event of a damaged, defective or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Clothing and Accessories 30 Days Returnable

Lingerie, innerwear and apparel labeled as non-returnable on their product detail pages can"t be returned.

Return the clothing in the original condition with the MRP and brand tag attached to the clothing to avoid pickup cancellation. We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag.


Precious Jewellery 30 Days Returnable

Precious jewellery items need to be returned in the tamper free packaging that is provided in the delivery parcel. Returns in any other packaging will not be accepted.


Fashion or Imitation Jewellery, Eyewear and Watches 30 Days Returnable

Return the watch in the original condition in brand box to avoid pickup cancellation. We will not process a replacement if the pickup is cancelled owing to missing/damaged contents.